Refund policy

Delivery and Returns

SHIPPING

All orders for the amount greater than 300€ will be shipped free for all EU countries and UK. There is a flat shipping rate of 25€ for all orders under a total amount of 300€. Orders received by 13:00 CET will be processed and shipped via DHL the same day; all orders received after 13:00 CET will be shipped the next business day. The customer receives the requested goods at the specified delivery address.

Delivery times:

  • UK, Spain and Portugal: 3–8 business days after shipping
  • All other EU countries: 3–6 business days after shipping
  • Bulgaria and Romania: free shipping

The customer receives via email the shipping information and the invoice. If the desired product is not available, the customer will be notified upon order receipt with an estimated delivery timeframe.

ORDER CANCELLATION & RETURNS

The customer has the right to withdraw from the contract and return the goods within 30 days from the date of receipt. This date is confirmed in the documentation of the courier company used by "VENTA TRADE" LTD.

Eligibility: We accept returns for both defective and non-defective products, as well as exchanges. Returned items must be in new, unopened condition — products must be in their original, undamaged packaging, with no visible scratches or deformations. All documentation, accessories, and components accompanying the product must also be returned.

Return method: Returns are accepted by mail only. The customer is responsible for arranging and paying for the return shipment (return label is the customer's responsibility) to the address specified by "VENTA TRADE" LTD. There is no restocking fee.

Upon receipt and inspection of the returned items, "VENTA TRADE" LTD will process the full refund of the purchase value within 14 days, in accordance with applicable consumer protection legislation.

Claims regarding goods purchased from "VENTA TRADE" LTD must be submitted within fourteen working days of purchase. The company will register claims in the relevant register in accordance with Article 127(2) of the LPP. Only claims for goods in good commercial condition are accepted — with no missing packaging or documentation, no visible scratches, and no missing components.

SAFETY INSTRUCTIONS

Before using any item, the user is obliged to read the specific safety instructions attached to the product. In the event of non-compliance, "VENTA TRADE" LTD accepts no responsibility for damages or breach of warranty resulting from improper use of a product purchased from the online store.

WARRANTY

The warranty is valid subject to the conditions of use for the product concerned and does not cover issues caused intentionally or through the fault of the customer. The warranty period for goods and services offered by the "VENTA TRADE" LTD online store is that provided by the manufacturer.

DISPUTE RESOLUTION

In the event of a dispute, the customer may contact the seller directly by telephone, email, feedback form, or the correspondence address specified in these Terms and Conditions. If the parties cannot reach an agreement, the dispute may be referred to a competent alternative dispute resolution (ADR) institution, and the merchant will provide the customer with the relevant contact information in a durable format.

In accordance with paragraph 181n, subparagraphs 1 and 2 of the PCA, and the list of ADR institutions approved by the Minister of Economy, the institution for alternative dispute resolution applicable to this online store is the Consumer Protection Commission, Burgas city, Burgas area.

For online dispute resolution within the EU, you may use the EU's Online Dispute Resolution (ODR) platform, which is free, multilingual, and accessible to all EU consumers and traders: http://ec.europa.eu/odr.

The General Terms and Conditions may be changed unilaterally by "VENTA TRADE" LTD, which is obliged to notify users by posting a prominent notice on the website. Changes to the General Terms and Conditions do not affect relations that were established prior to the request for purchase.

For unsettled disputes, the current legislation of the Republic of Bulgaria will be applied.

You can find more information about company policies on the Terms and Conditions page.